#269 MTA MobilityLink App
MTA's MobilityLink program provides people with disabilities who can't use the MTA fixed route system with specialized transit services. However, the program has some serious problems: 22% of 160,000 drivers were late in March of 2019, and residents have been stranded for over four hours waiting for late drivers. Sources: https://www.mta.maryland.gov/mobility https://www.baltimoresun.com/health/bs-md-mta-mobility-rides-20190404-story.html
Across Baltimore City
Mar 31, 2020
Sep 26, 2019
Why it matters
15.5% of Baltimore residents have a disability. In a city with a population of around 622,000, that's over 95,000 people who could be potential users of the MobilityLink service. No one deserves to be left stranded with no way of getting home, so we must do better for our neighbors and community. Sources: https://www.disabled-world.com/disability/statistics/scc.php http://worldpopulationreview.com/us-cities/baltimore-population/
What does "good" look like?
The MobilityLink program meets user needs, and no people using this service are left stranded waiting for transportation.
How could technology solve this?
Creating an Uber- or Lyft-like app for the program could help residents better track their ride status and request help as needed. With a tracking app, users would be able to view the driver assigned to them, track their progress, and, if they don't show up in a timely manner, reach a customer support person to have a new driver assigned to them.